Terms and Conditions
ShiftX Partners
Effective date: 21 October 2026
Applies to: shiftx.partners (the “Website”) and app.shiftx.partners (the “Platform”)
1. About these terms
These Terms and Conditions (“Terms”) govern your use of the Website and the Platform. They are an agreement between you and Scaalex Business Solutions Private Limited, trading as ShiftX Partners (“ShiftX”, “we”, “us”), a company incorporated in India under the Companies Act, 2013 (CIN U74999KA2018PTC119269), whose registered office is at 4, 402, Olive Geeth, BDA Site No 1178, 1st Stage, 4th Block, 9th A Cross, HBR Layout, Bengaluru, Karnataka 560043. By using the Website or the Platform you accept these Terms. If you use them for a company or other organisation (a “Client”), you confirm that you have authority to bind it, and “you” includes both you and the Client.
Our Privacy Policy explains how we handle personal data. It forms part of these Terms.
Our advisory work is carried out under a written engagement letter or services agreement with the Client (an “Engagement Agreement”). If these Terms conflict with an Engagement Agreement on a matter it deals with, the Engagement Agreement prevails.
2. What ShiftX provides
The Website describes our firm and services and lets you contact us and book a call.
The Platform is our workspace for client engagements. Team members use it to plan and track work, share updates, manage requests and keep records. Client contacts use the client portal to see progress, read project updates, raise requests, reply, and share or download documents.
Advisory services (growth, revenue, process and critical risk consulting) are provided only under an Engagement Agreement. Using the Website or the Platform does not by itself create an engagement.
The Platform supports our services. It is a working tool, not a deliverable. Unless we confirm in writing that something is a final deliverable, content in the Platform (including updates, summaries and drafts) is a working aid.
3. Our advice and what it is not
We give business advice. We are not a law firm, a chartered accountancy or audit firm, an insurer, a registered investment adviser or any other regulated professional, unless an Engagement Agreement says otherwise. Our work does not replace legal, tax, accounting, regulatory or other regulated advice, and the Client should take that advice where it needs it.
Critical risk work can touch legal, regulatory and governance matters. We identify and help the Client manage these issues. Decisions and compliance remain the Client’s responsibility.
We do not guarantee any commercial result, such as revenue, growth, savings or a risk outcome. Results depend on many factors outside our control, including how the Client acts on our advice.
Information on the Website is general. It is not advice for your particular situation.
4. Accounts and access
4.1 Team accounts. ShiftX issues team accounts to its people. They are subject to our internal policies on confidentiality, acceptable use and data handling as well as these Terms.
4.2 Client portal accounts. We set up portal accounts for people the Client names. The Client is responsible for:
telling us who should have access and when access should end;
telling us promptly if someone leaves or changes role;
making sure each person keeps their sign-in details private and does not share them.
4.3 Everyone. You are responsible for your credentials and for activity under your account. Tell us at once if you think your account has been used without permission. We can suspend or end an account we reasonably think is compromised or is being misused. We may lock an account after repeated failed sign-in attempts to protect it.
5. Acceptable use
You must not:
use the Website or the Platform in a way that is unlawful or that breaks someone else’s rights;
try to gain unauthorised access to any part of the Platform, another user’s account or our systems, or to test their security without our written permission;
upload malicious code, or content you have no right to share, or content that is abusive, defamatory or infringing;
copy, reverse engineer, decompile or extract source code from the Platform, except as the law allows;
use the Platform for anything unrelated to a genuine engagement with ShiftX;
resell, sublicense or give access to the Platform to others without our written consent;
use automated tools to scrape or overload the Website or the Platform.
6. Messages and notifications
By giving us your contact details and using the Platform, you agree that we may send you service messages by email, WhatsApp and web push notification, such as project updates, requests, reminders, password resets and security notices. We send them for service purposes and not for advertising. You can switch off WhatsApp messages and web push at any time. Some notices, such as account security emails, are needed while you hold an account. WhatsApp messages are delivered through Meta’s WhatsApp Business Platform and are also subject to its terms. We are not responsible for delays or failures in third-party networks or services.
7. Intellectual property
7.1 Our property. The Website and the Platform, including their software, design, templates, content and name, belong to ShiftX or its licensors and are protected by law. You receive a limited, non-exclusive, non-transferable right to use them for the purposes of your engagement, for as long as the engagement or your account lasts. You receive no other right.
7.2 Deliverables. Who owns a formal deliverable, such as a report, plan or presentation, is set by the Engagement Agreement and not by these Terms.
7.3 Feedback. If you give us suggestions about the Platform, we may use them without obligation to you.
8. Client data
8.1 It stays yours. Data, documents, recordings, transcripts and other content that you or the Client upload, enter or provide through the Platform (“Client Data”) remains the property of the Client. ShiftX does not claim ownership of it.
8.2 What we may do with it. The Client allows ShiftX to access, store, process and analyse Client Data only to:
deliver the engagement and run the Platform for it;
use AI tools and other service providers described in the Privacy Policy to produce summaries, drafts and estimates, checked by our people;
keep backups and audit logs;
meet legal duties and keep a proper record of the advice given and the basis for it.
8.3 What we will not do. We will not use Client Data for a purpose unrelated to the engagement, and we will not allow our AI providers to train their models on it, without the Client’s written consent.
8.5 When an engagement ends. We keep Client Data for the periods in the Privacy Policy and the Engagement Agreement. On written request we will help the Client export its Client Data, subject to unpaid fees and to our own legal record-keeping duties.
9. Confidentiality
Each party will keep the other’s non-public information confidential, use it only for the engagement and these Terms, and protect it with reasonable care. This does not cover information that is or becomes public without a breach, was already known to the receiving party, is developed independently, or must be disclosed by law or a legal process (in which case the disclosing party gives prompt notice where the law allows, so the other can seek protection). This duty continues for 3 years after the engagement ends, and for as long as the information stays confidential where it is a trade secret or personal data.
10. Third-party services
The Website and the Platform rely on third-party services such as hosting, storage, email, messaging, calendar, meeting transcription and AI providers. We choose them with care, but we do not control them. They may be unavailable or change, and a problem with one of them may affect the Platform. Their own terms apply to your use of any part of them that you use directly.
11. Availability
The Website and the Platform are provided on an “as available” basis. We do not promise that they will be uninterrupted or error-free, and they may be unavailable for maintenance, updates, third-party problems or events beyond our reasonable control. We will make reasonable efforts to restore service promptly. We give no uptime commitment unless an Engagement Agreement says so.
12. AI-generated content
Parts of the Platform use artificial intelligence to summarise, draft, improve text and estimate effort. AI output can be wrong, incomplete or out of date. Our team checks it before it is used in advice or shared as advice. You should not rely on AI-generated content in the Platform as final advice or as a record of what was agreed unless a ShiftX team member has confirmed it.
13. Disclaimers
Except as these Terms or an Engagement Agreement expressly say, the Website and the Platform are provided “as is” and “as available”. To the fullest extent the law allows, we do not give any warranty, express or implied, including of merchantability, fitness for a particular purpose, accuracy or non-infringement.
14. Limits on liability
14.1 Cap. To the fullest extent the law allows, the total liability of ShiftX, its partners, directors, employees and agents arising out of or connected with the Website, the Platform, these Terms or an engagement, whether in contract, tort (including negligence) or otherwise, is limited to the professional fees the Client actually paid to ShiftX for the engagement that gave rise to the claim in the twelve (12) months before the event that caused the loss.
14.2 Indirect loss. Neither party is liable to the other for indirect, incidental, consequential, special or punitive loss, or for loss of profit, revenue, business opportunity or goodwill, even if told it might happen, except as set out in 14.4.
14.3 Data incidents. If a personal data breach results from our failure to keep the security measures described in the Privacy Policy, or from our negligence, our liability for the Client’s direct losses from that breach is subject to the cap in 14.1, except as set out in 14.4. We will still meet our statutory duties, including breach notification, whatever this section says.
14.4 What is not limited. Nothing in these Terms limits or excludes liability for: fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; deliberate or reckless breach of confidentiality; death or personal injury caused by negligence; or anything the law does not allow to be limited, including duties under the DPDP Act that cannot be waived by contract.
14.5 Shared security duties. Security is shared. The Client must: make sure its users keep their credentials private and do not share accounts; tell us promptly of any suspected unauthorised access from its own people or systems; use reasonable care in deciding what to upload; and keep its own devices and systems reasonably secure. Our liability reduces to the extent that a loss comes from the Client not doing these things.
15. Indemnity
15.1 By the Client. The Client will defend and compensate ShiftX, its partners, employees and agents against third-party claims, losses and reasonable costs (including legal fees) arising from: the Client’s breach of these Terms; Client Data that infringes or harms a third party; unauthorised access caused by the Client’s or its users’ failure to protect credentials; or the Client’s breach of law in using the Platform.
15.2 By ShiftX. ShiftX will defend and compensate the Client, its officers and employees against third-party claims, losses and reasonable costs (including legal fees) arising from ShiftX’s gross negligence, wilful misconduct or material breach of its confidentiality or data security duties under these Terms and the Privacy Policy, subject to section 14.
16. Suspension and ending access
The Client and ShiftX can end the engagement as the Engagement Agreement allows. We may suspend or end a person’s access straight away if we reasonably believe they broke these Terms, they pose a security risk, or the law requires it. When access ends, the rights in section 7.1 end and Client Data is handled under section 8.5 and the Privacy Policy. Sections that by their nature should survive (including 7, 8.5, 9, 13 to 15, 17 and 18) will survive.
17. Governing law and disputes
These Terms and any dispute arising from them or from use of the Website or the Platform are governed by the laws of India. The parties will first try to settle a dispute by good-faith talks between senior representatives. If it is not settled within thirty (30) days, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, in English, seated in Bengaluru, India. Subject to that, the courts at Bengaluru have exclusive jurisdiction over anything that cannot be arbitrated, including urgent interim relief.
18. Changes, notices and general terms
Changes. We may change these Terms to reflect changes in the Website, the Platform, the law or our business. We will post the new version on shiftx.partners and app.shiftx.partners with a new effective date. For a change that materially affects an active engagement, we will notify the Client in advance. Continuing to use the Platform after the notice date means you accept the new Terms. Section 1 applies if a change conflicts with an Engagement Agreement.
Notices. We may give notice to you by email to the address on your account or in the Engagement Agreement, or by a notice in the Platform. You can write to us at the address below.
General. If a part of these Terms is found invalid or unenforceable, the rest stays in force and the invalid part is replaced by a valid one that comes closest to the original intent. You may not transfer your rights under these Terms without our written consent. A delay in enforcing a right is not a waiver of it. These Terms, the Privacy Policy and any Engagement Agreement are the whole agreement about use of the Website and the Platform.
Contact
ShiftX Partners (a brand of Scaalex Business Solutions Private Limited)
CIN: U74999KA2018PTC119269
Registered office: 4, 402, Olive Geeth, BDA Site No 1178, 1st Stage, 4th Block, 9th A Cross, HBR Layout, Bengaluru, Karnataka 560043
Office: WeWork 37 Cunningham, Cunningham Cross Rd, SRT Road, Vasanth Nagar, Bengaluru, Karnataka 560001
Email: contact@shiftx.partners | Phone: +91 99167 00110